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OPS 571 Week 5 Quiz

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OPS 571 Week 5 Quiz -

1. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?

  • AS 9000
  • TL 9000
  • QS 9000
  • AI 9000

2. ISO 9000 is primarily concerned with what type of quality management standards?

  • Suppliers to the automotive or telecommunication industries
  • Business to business commerce
  • Environmental
  • Business to consumer transactions

3. What is a reason that a company may pursue ISO9000 certification?

  • Certification is required by most insurance agencies
  • Certification is required by the European Community to show that a firm has used appropriate standards
  • Certification provides a company with unlimited legal liability protection
  • Certification provides competitive advantage in the global markets for suppliers

4. What forms of ISO 9000 certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?

  • Third party
  • First party
  • Second party
  • Fourth party

5. Who is responsible for performing the first party certification audit for a supplier firm?

  • Firm
  • Suppliers
  • Certifying agency
  • Customer

6. What is one analytical tool common to all quality improvement programs?

  • Kaizen
  • Pareto charts
  • Continuous improvement
  • Management by fact

7. An opportunity flow diagram would best fit in which DMAIC category?

  • Measure
  • Define
  • Analyze
  • Improve

8. What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000compliant?

  • Fourth party
  • First party
  • Second party
  • Third party

9. A fishbone diagram might be found in which DMAIC category?

  • Analyze
  • Measure
  • Define
  • Improve

10. What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?

  • ISO 2000
  • ISO 14000
  • QS 9000
  • ISO 9000